Our Returns Policy

Our 7-day returns guarantee*
Our 7-day returns guarantee means that if for any reason you are unhappy with your items purchased, you can return them to us in their original condition within 7 days of the date you received the items, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the items. We can only accept the return of opened items if they are faulty. Any postage or courier charges incurred in making such returns will be at your cost unless the items are damaged, faulty or sent in error.

*You are not able to cancel any purchase of Downloads after you have confirmed payment. Downloads may not be returned for any reason unless they are defective. If you are unable to complete the download process or wish us to provide a replacement for a defective file, please contact us. Where this is due to a defect that is our fault, we will replace or refund the Download.

After the 7-days are up
After this 7-day period, we will only accept returns of items in the following circumstances:
If the items were found to be damaged or faulty: We will give you a full refund or replace the items when we receive the items back from you.
If the items were incorrectly supplied by us: We will issue a full refund when we receive the items back from you.

Packaging and returning the items
You are responsible for packaging the returning the items to us. Any return items should be sent to:
Emile Woolf Publishing Ltd
Crowthorne Enterprise Centre
Crowthorne Business Estate
Old Wokingham Road
Crowthorne, Berkshire     RG45 6AW

(Please note: If you are returning a bulk order, please call us for further details of returning your items.)
You should allow 14 days for returns to be processed. We will only refund postage of damaged and faulty items if we are satisfied that you used the most economical method of return.

Damage
If any items are damaged other than through our fault, we will not accept the return or make a refund. We will, of course, notify you in this circumstance and then you will be responsible for collecting the rejected items. If you haven't collected your items within 30 days of us notifying you, we will dispose of the items (and will not be liable for this).

Statutory rights
Our returns policy does not affect your statutory rights.

Delivery

How will my items be delivered?
Items will be delivered via a number of trusted companies including UPS. Details regarding the company that will be delivering your parcel are available on your confirmation email.

How long will they take to arrive?

UK: 3-5 Working days
Europe: 5-7 Working days
Rest of the World: 7-10 Working days

What happens if my items don't arrive in the expected time?
If your parcel does not arrive in the expected time, you can track your parcel by logging in to your account on this site for the link and consignment number or to view the confirmation email you received.

Note: Delivery times are subject to stock availability.

Emile Woolf Publishing Ltd endeavour to deliver to you within the estimated times but we cannot make any guarantees.

A signature will be required when your order is delivered. Please make sure that there will be someone available to sign for the order when it is delivered.

Delivery charges

UK mainland
£9.00 for the first book £4.00 each additional book

Europe (including the Republic of Ireland)
£26.00 for the first book £7.00 for each additional book

Rest of World
£75.00 for the first book £11.00 for each additional book